MISSION 02

Revive the Conversation

Use Acme Industrial Supply quote data to restart a stalled customer conversation

CRITDON’T PROMPT. COLLABORATE.ITERATEVERIFY

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Your 20-minute mission

1Download and upload the filesUse the workshop data so everyone begins from the same place.
2Run the first promptNotice how CRIT gives the conversation structure and invites an interview.
3Refine—do not restartUse the second prompt as an example of coaching the response toward better work.
4Continue the conversationChoose your own direction. Faster learners can take on the challenge.

MONDAY MORNINGWhat real file or process from your job could you use with this same workflow?

↗MISSION BRIEF

Revive the Conversation

Sarah Mitchell sent Mike Reynolds at Baseline Manufacturing a quote for three cut-resistant glove options six business days ago. Mike has not responded. Your goal is to restart the conversation with a follow-up that feels helpful, personal, and easy to respond to—without sounding pushy.

Baseline Manufacturing Quote Baseline Manufacturing Glove Request

FIRST PROMPT · CRIT

Context: I am Sarah Mitchell, an inside salesperson at Acme Industrial Supply. Six business days ago, I sent Mike Reynolds at Baseline Manufacturing a quote for three cut-resistant glove options. He has not responded. I’ve attached his original email and the quote I sent.

Role: Act as an experienced industrial distribution sales coach.

Interview: Before drafting anything, interview me one question at a time if you need more context about Mike, our relationship, or the opportunity.

Task: Help me restart the conversation. Draft a follow-up email that is warm, conversational, and helpful rather than simply “checking in.”

Requirements: Keep it under 150 words. Do not invent product details, pricing, availability, or delivery information. End with one simple question that makes it easy for Mike to reply.

Source Material: Use the attached customer email and quote.

REFINEMENT PROMPT

Good start. Make it warmer and more natural. Add a little curiosity, remove anything that sounds salesy, and strengthen the final question so Mike can respond easily.

Continue the conversation

You have seen how to start and how to refine. Write the next prompt that would make the work more useful to you.

Type your next prompt in ChatGPT…

Extra challenge: Ask AI to build a checklist you could use every time a customer goes quiet.