⌕MISSION BRIEF
Customer Safety Scenario
Baseline Manufacturing has asked Acme Industrial Supply to recommend a better cut-resistant glove for employees handling laser-cut sheet metal. The current gloves wear out quickly and operators have experienced several minor hand cuts. Your goal is to identify any missing information, research appropriate products, and prepare for a productive customer conversation.
FIRST PROMPT · CRIT
Context: I am an inside salesperson at Acme Industrial Supply. A customer handles dry, laser-cut sheet metal indoors. Their current gloves wear out quickly, they have experienced minor hand cuts, and employees need enough dexterity to handle small parts. They are willing to pay more for better safety and longer life.
Role: Act as an experienced industrial safety product specialist and consultative salesperson.
Interview / Information Check: First extract the facts already provided in the customer request. Identify any missing information that could materially affect product selection. Ask only the minimum number of high-value questions needed before researching. If the available information is sufficient for meaningful research, proceed without unnecessary questions and clearly label any assumptions or unknowns.
Task: Research current cut-resistant glove options using the web-search capability available in this AI tool. Compare at least three products or product families, then help me prepare for a customer conversation. For each option, explain why it may fit the application, the key tradeoffs, and what still needs to be verified with the customer. Do not make a final recommendation until the available evidence is sufficient.
Requirements: Use current manufacturer websites and recognized safety organizations as primary sources. You may use reputable safety-distributor websites for additional perspective. Cite all sources, distinguish manufacturer specifications from distributor commentary, flag conflicting information, and do not invent ANSI ratings, certifications, pricing, or availability. Do not make a final recommendation until the interview is complete.
Source material: Use the customer scenario, my interview answers, and current authoritative web sources.
REFINEMENT PROMPT
This is a strong start. Now create a one-page Customer Conversation Guide. Include the customer problem in plain language, five high-value discovery questions, three product options with citations, the key differences and tradeoffs among them, what still needs to be verified before making a final recommendation, and a simple way to explain ANSI cut resistance without overstating protection. Clearly distinguish known facts from assumptions or unknowns. Based on the questions and recommendations in the conversation guide, create a warm, friendly response email to the customer.
Continue the conversation
You have seen how to interview, research, and refine. Write the next prompt that would make you more prepared for the customer call.
Type your next prompt in your GenAI tool…
Extra challenge: Convert this scenario into a flow chart for a new Sales Person.
